SHIPPING POLICY
Last Updated: June 30, 2026
This Shipping Policy applies to all orders placed at
magnlock.com, operated by MagnLock,
Passeig Colom 32, 1ªA, 07458 Can Picafort, Illes Balears,
Spain, trading as MagnLock.
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1. ORDER PROCESSING TIME
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All orders go through a verification and preparation process
before shipment. Standard processing time is 1 to 7 business
days from the date of purchase.
During processing your order may show any of these statuses:
• Pending — Order received, awaiting verification.
• Processing — Under internal review.
• Verification — Additional checks in progress.
• Preparing Shipment — Approved and being prepared.
Estimated delivery times begin from the date of actual
shipment, not from the date of purchase. This processing
period does not constitute a delay.
MagnLock reserves the right to:
• Perform manual fraud verification on any order.
• Request additional identity verification.
• Cancel orders suspected of fraud without prior notice.
• Hold shipment pending successful verification.
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2. SHIPPING ORIGINS
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MagnLock fulfills orders from multiple locations. Depending
on stock availability at the time your order is processed,
your order may ship from Spain or from our international
fulfillment partner. The origin is assigned automatically
and may not be chosen by the customer.
Origin: Spain
Estimated US delivery: 5–12 business days
Origin: International Fulfillment Center
Estimated US delivery: 7–15 business days
All estimates are subject to customs clearance, carrier
capacity, and destination location. These are estimates
only — not guaranteed delivery dates.
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3. SHIPPING DESTINATIONS
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We ship to all 50 US states, including Alaska and Hawaii,
and to US territories including Puerto Rico, Guam, the US
Virgin Islands, American Samoa, and the Northern Mariana
Islands.
Deliveries to Alaska, Hawaii, US territories, and rural
or remote addresses may experience transit times beyond
the estimates above. MagnLock is not responsible for
carrier-imposed surcharges for remote area delivery.
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4. ORDER TRACKING
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All orders are shipped with tracking. Upon shipment you
will receive a confirmation email containing your tracking
number and carrier link.
Please allow 24–48 hours from receiving your confirmation
email for tracking information to become active in the
carrier's system.
If you have not received a tracking number within 10
business days of purchase, contact us at
storesupportt@gmail.com.
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5. IMPORT DUTIES, CUSTOMS FEES, AND TAXES
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⚠️ IMPORTANT — PLEASE READ BEFORE ORDERING ⚠️
International shipments, including those originating
outside the United States, may be subject to import
duties, customs inspection fees, brokerage fees, and
applicable US taxes upon entry into the United States.
YOU, THE CUSTOMER, ARE SOLELY RESPONSIBLE FOR ALL
IMPORT DUTIES, CUSTOMS FEES, AND TAXES ASSESSED BY
US CUSTOMS AND BORDER PROTECTION (CBP) OR ANY OTHER
GOVERNMENTAL AUTHORITY.
These charges:
• Are separate from and in addition to the price
paid at magnlock.com.
• Are determined exclusively by US Customs authorities,
not by MagnLock.
• Are not refundable under any circumstances, including
if you refuse delivery.
• May be collected by the carrier before or upon delivery.
IMPORTANT NOTICE REGARDING PACKAGES FROM CHINA:
As of May 2025, the United States has eliminated the
de minimis import exemption for goods originating from
or shipped through China. This means that packages
from China that were previously exempt from duties
at values under $800 are no longer exempt and may
be subject to import duties regardless of value.
By placing an order at magnlock.com you acknowledge
that you are aware of and accept responsibility for
any applicable import duties and customs fees.
If you have questions about potential customs charges
before ordering, we recommend consulting US Customs
and Border Protection at www.cbp.gov.
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6. PACKAGE NOT RECEIVED — TRACKING SHOWS DELIVERED
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If your tracking shows "Delivered" but you have not
received your package:
1. Check all access points: mailbox, front door,
rear entrance, building reception, and with
neighbors.
2. Wait 2 additional business days. Carriers
occasionally mark items as delivered before
physical delivery.
3. Contact us at storesupportt@gmail.com if
the package still has not appeared.
Please note:
• MagnLock is not responsible for packages stolen
after confirmed delivery to the correct address.
• MagnLock is not responsible for delivery to an
incorrect address provided by the customer at
checkout.
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7. LOST PACKAGES
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A package is considered potentially lost if tracking
shows no movement for 10 or more consecutive business
days after the last scan.
If you believe your package is lost:
1. Contact us at storesupportt@gmail.com with
your order number.
2. We will open a formal investigation with the
carrier on your behalf.
3. Investigation results typically take 5–15
business days.
Claims for lost packages must be submitted within
30 calendar days of the estimated delivery date.
Claims submitted after this period will not be
accepted.
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8. INCORRECT SHIPPING ADDRESS
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You are solely responsible for providing a complete
and accurate shipping address at checkout.
If you identify an error immediately after placing
your order, contact us at storesupportt@gmail.com
as soon as possible. We will attempt to intercept
the shipment but cannot guarantee corrections once
the order has entered the fulfillment process.
• MagnLock is not responsible for packages
delivered to an incorrect address provided
by the customer.
• Address correction fees charged by the carrier
will be the customer's responsibility.
• Reshipping fees for returned-to-sender packages
due to incorrect address will be charged to
the customer.
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9. FAILED DELIVERY ATTEMPTS
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If the carrier is unable to complete delivery after
the maximum number of attempts:
• The package may be held at a local carrier
facility for a limited time.
• After the holding period, the package may be
returned to sender.
• Costs for re-shipment of returned packages
will be the customer's responsibility.
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10. DELAYS BEYOND OUR CONTROL
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MagnLock shall not be held liable for shipping delays
caused by events outside our reasonable control,
including but not limited to:
• Customs inspection, holds, or clearance delays.
• Acts of God, natural disasters, or severe weather.
• Strikes, labor disputes, or government actions.
• Carrier operational disruptions.
• Public health emergencies or quarantine measures.
• National or regional public holidays.
• Changes in import regulations or tariff policies.
• Any other force majeure event.
In such cases we will communicate proactively and
work to resolve the situation as efficiently as
possible.
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11. SHIPPING COSTS
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Shipping costs are calculated and displayed at
checkout before you complete your purchase.
Shipping charges are non-refundable except in cases
where MagnLock has made a shipping error.
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12. CONTACT
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For all shipping inquiries:
Email: storesupportt@gmail.com
Response time: Within 2 business days (Monday–Friday)
MagnLock
Passeig Colom 32, 1ªA
07458 Can Picafort, Illes Balears, Spain